About the Store
Up and Running stands as a premier woman-owned fitness retailer with locations in Troy and Dayton, recognized among America’s 50 Best Running Stores multiple times. Founded by Susie Stein, this independent business has established itself as the region’s leading expert in shoe fittings, performance apparel, and fitness nutrition. Their commitment to personalized service and community engagement has created a unique culture that extends beyond traditional retail.
The store’s expertise in athletic footwear is demonstrated through their comprehensive fitting services, ensuring each customer finds the perfect shoes for their specific needs. Their knowledgeable staff combines technical understanding with practical experience, providing guidance that helps customers achieve their fitness goals while preventing injury. This attention to proper fitting and equipment selection has established them as a trusted resource for athletes of all levels.
Community engagement forms a cornerstone of their business model, with regular running groups, training programs, and special events that bring together fitness enthusiasts. Their extensive calendar of activities includes everything from beginner-friendly Running 101 programs to specialized events like the Frozen Feet series and Kids Fun in the Sun Triathlon, creating opportunities for participants of all ages and abilities.
Innovation in retail service is evident in their multi-channel approach, offering four distinct shopping methods including in-store, online, curbside pickup, and their loyalty app. This flexibility ensures customers can access their products and expertise through their preferred channels while maintaining the personal touch that defines their brand. Their loyalty program rewards regular customers while building lasting relationships with the fitness community.
Departments and Merchandise:
The footwear department showcases carefully selected running and athletic shoes from premium brands, with options for every type of runner and fitness enthusiast. Each shoe model is chosen based on performance characteristics and ability to meet specific customer needs, from daily training to competition. The selection process emphasizes both technical features and comfort, ensuring appropriate options for various activities and fitness levels.
The performance apparel section features technical clothing designed for comfort and functionality during various athletic activities. The collection includes both seasonal necessities and year-round essentials, with attention to moisture-wicking properties and temperature regulation. Special consideration is given to selecting pieces that complement the local climate and common athletic activities.
The nutrition and recovery department offers comprehensive solutions for athletic performance and post-workout recovery. This includes carefully selected supplements, recovery tools, and accessories that support athletic achievement and injury prevention. The selection emphasizes products that have proven effectiveness and align with current fitness science.
Special Services
Up and Running provides expert shoe fitting services that include gait analysis and running style assessment to ensure proper footwear selection. Their knowledgeable staff offers comprehensive guidance on equipment selection and usage, while their training programs help customers achieve their fitness goals. Regular clinics and workshops address various aspects of running and fitness.
The store organizes multiple weekly running and walking groups that cater to various ability levels, creating a supportive community for fitness enthusiasts. Their training programs range from beginner-friendly Running 101 to specialized event preparation. Community events and partnerships demonstrate their commitment to promoting local fitness and wellness.
Customer education includes guidance on injury prevention, nutrition, and proper training techniques. Their expertise extends to helping customers select appropriate gear for specific events or training goals, while their event calendar provides numerous opportunities for community participation and achievement.
Payment Methods
Up and Running accepts various payment methods including major credit cards, debit cards, and mobile payments. Their loyalty app provides additional rewards and benefits for regular customers, while their pricing reflects the quality of their premium athletic merchandise. Special promotions and seasonal sales offer additional value opportunities.
Access and Accessibility
Located on West Market Street in Troy, with an additional location in Dayton, Up and Running provides convenient access for fitness enthusiasts throughout the region. Their stores feature layouts designed for comfortable browsing and proper shoe fitting, while their multiple shopping channels ensure convenient access to their products and expertise. Regular business hours accommodate various schedules, with weekend availability for busy customers.
